Question 1

How long does delivery take?

Accepted Answer

Standard delivery in Italy is 1–3 business days. EU delivery is 3–7 business days. You'll receive a tracking link as soon as your order ships.

Question 2

Do you offer free shipping?

Accepted Answer

Yes — free shipping across Italy is available on selected products. Any shipping cost will be shown clearly at checkout.

Question 3

Can I return an item?

Accepted Answer

Absolutely. You have 14 days from delivery to return an unused item in original packaging for a full refund.

Question 4

How do I track my order?

Accepted Answer

You'll get a tracking email as soon as your order ships. You can also log into your account any time to check status.

Question 5

Which payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Klarna at checkout.

Question 6

Is checkout secure?

Accepted Answer

Yes. Payments are processed via Shopify's PCI-compliant checkout with SSL encryption. We never see or store your card details.

Question 7

Do products come with a warranty?

Accepted Answer

All products come with the manufacturer's warranty. If anything is faulty, contact us and we'll help sort it out.

Question 8

Can I change or cancel my order?

Accepted Answer

If your order hasn't shipped yet, email us right away at miarstore99882@gmail.com and we'll do our best to update or cancel it.

Question 9

Do you ship outside the EU?

Accepted Answer

Currently we ship across Italy and the EU, plus UK and Switzerland. More destinations coming soon.

Question 10

How do I contact support?

Accepted Answer

Email miarstore99882@gmail.com or message us on WhatsApp — we reply within 24 hours, 7 days a week.

Frequently asked